News
New NPS Scores Showcase D-Marins Remarkable Customer Experience
D-Marin, the selection of premium marinas, proudly announces its exceptional Net Promoter Scores (NPS) for 2023. The Net Promoter Score (NPS) is utilized to assess customer loyalty across D-Marin’s marinas.
For the third consecutive year, D-Marin Group has witnessed a noteworthy increase in its Net Promoter Score (NPS), demonstrating a remarkable improvement of 7 points, reaching a value of 51 in 2023. This elevated NPS aligns D-Marin with premium and luxury brands such as Apple, Microsoft, and Gucci, showcasing the company's commitment to excellence in customer satisfaction.
D-Marin values the recognition of its 'staff excellence' rating, emphasizing the company’s dedication to providing high-quality service and improving customer satisfaction.
Dean Smith, D-Marin’s CCO, said: “The significant increase of the NPS at D-Marin reflects the dedication of the D-Marin team, consistently enhancing services based on valuable customer feedback. This commitment is at the core of D-Marin’s operations, further solidifying our position as the preferred choice for yachting enthusiasts seeking premium marina services. We utilise the NPS results to monitor customer views in real time and look forward to continuing our outstanding customer excellence throughout 2024. We are deeply committed to improve our services.”
D-Marin's dedication to customer excellence has been recognised through prestigious awards, including the 'Best Overall Marina' award at the Abu Dhabi Maritime Awards for D-Marin Turgutreis Marina, the globally prestigious IF Awards for its pioneering approach to customer experience and the digital award from the Greek Yachting association.
As D-Marin's commitment to outstanding customer service continues to set it apart, the company remains dedicated to staying at the forefront of innovation, actively exploring and embracing new technological developments to elevate the overall yachting experience for its customer base.
The Net Promoter Score, seen as the ‘gold standard’ of customer experience, is used by millions of businesses globally to track how they are perceived by customers and the results are calculated by how likely a customer will recommend a service to a friend or colleague.